Customer Support Agent
Remote | $59,000 per year | Full-time
Toggl; the team behind Toggl Track, Toggl Plan, and Toggl Hire is looking for a Customer Support Agent to help millions of users get the most out of our time-tracking and productivity tools.
If you love solving problems, helping people succeed, and being part of a remote-first, global team, this is for you.
About the Role
You’ll support users of Toggl Track, our trusted time-tracking tool, while helping shape the future of Toggl Focus, our new AI-powered productivity platform. You’ll respond to customer inquiries, troubleshoot issues, gather insights, and collaborate with our product and engineering teams to make Toggl even better.
What You’ll Do
- Support customers via chat and email during 3pm–11pm UTC
- Troubleshoot and escalate issues when needed
- Contribute to our knowledge base and community
- Share feedback to improve the user experience
- Stay up to date with product updates and AI-powered features
What You’ll Bring
- 2+ years in customer support, ideally at a SaaS company
- Excellent written and verbal English skills
- Strong troubleshooting ability and empathy for users
- Comfort working remotely and asynchronously
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Bonus: experience with AI tools, community management, or Spanish
Perks & Benefits
- Fully remote work from anywhere in the Americas
- 24 days of paid time off + local holidays
- Paid sabbatical (4–6 weeks) based on tenure
- €2,500 laptop budget (renewed every 3 years)
- €3,000/year for co-working or internet costs
- €4,000/year for training and workshops
- €2,400/year for physical and mental wellness
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Global team meetups and a people-first culture
Join Toggl and help users around the world track time, stay focused, and do what truly matters.
Apply now to join a remote-first team that values results, freedom, and impact.
Apply Here