Remote Customer Service Officer at ScaleSource
ScaleSource is a global recruiting agency committed to connecting businesses with top-tier remote talent. Unlike traditional freelance or project-based models, our approach ensures clients benefit from dedicated, long-term team members who grow with their businesses.
We are currently hiring for the role of Remote Customer Service Officer on behalf of one of our clients in the fencing solutions industry, offering premium products and services to residential, commercial, and industrial customers.
Job Overview
- Position: Customer Service Officer
- Job Type: Full-Time | Remote
- Location: Nigeria (Remote)
- Qualification Required: BSc / HND / BA
- Category: Customer Care
- Salary: $1,200 USD per month
About the Company
Our client specializes in delivering durable, aesthetic, and functional fencing solutions for diverse client needs, ranging from residential homes to commercial and industrial properties. Their services go beyond installation to include fence repair and maintenance, ensuring long-term customer satisfaction.
The company is built on a strong foundation of professionalism, customer-first values, and innovation, making it a great place to grow your career in customer relations.
About the Role
As a Remote Customer Service Officer, you will serve as the first point of contact for customers, playing a critical role in maintaining satisfaction, resolving inquiries, and supporting the sales process.
You’ll be responsible for qualifying potential leads, coordinating appointments, and ensuring customers have a seamless experience throughout their journey.
This role is ideal for someone who is confident, detail-oriented, and skilled at building strong customer relationships.
Key Responsibilities
- Respond promptly and professionally to inbound phone calls, emails, and text messages.
- Provide accurate, up-to-date information on products and services.
- Qualify leads based on predefined scripts and criteria.
- Schedule and confirm client appointments with the sales team.
- Document all interactions in the CRM system for tracking and follow-up.
- Request reviews and feedback from clients post-service delivery.
- Ensure all pending or unresolved issues are followed up until resolution.
Job Requirements
- Proven experience in customer service or call center roles (phone-based experience preferred).
- Excellent English communication skills (C1/C2 fluency) – both written and spoken.
- Strong interpersonal and listening skills with a friendly, professional, and empathetic tone.
- Familiarity with digital communication platforms (e.g., RingCentral, Zoom, Slack).
- Basic proficiency with CRM tools, spreadsheets, and email systems.
- Professional home office setup with a reliable internet connection.
- Ability to multitask and manage multiple customer queries simultaneously.
- Confidence in handling both residential and commercial clients.
- Introductory video submission required during the recruitment process.
Salary & Benefits
- $1,200 USD per month (competitive global salary).
- 100% remote – flexibility to work from anywhere in Nigeria.
- Professional development opportunities with a reputable recruiting agency.
- Opportunity to work with an international client base.
How to Apply
If you meet the requirements and are ready to take on this exciting role, submit your application with your resume and introductory video via ScaleSource’s official recruitment channel.