IT Operations Assistant Needed at the International Institute of Tropical Agriculture (IITA)
About Us
The International Institute of Tropical Agriculture (IITA) is a non-profit research-for-development organization founded in 1967. It operates as part of the CGIAR network, focusing on improving food security, reducing poverty, and safeguarding the environment across Africa. Headquartered in Ibadan, Nigeria, IITA works in collaboration with national and international partners to develop agricultural innovations that address Africa’s most pressing challenges.
IITA’s research emphasizes staple crops such as cassava, yam, maize, cowpea, banana, and soybean—crops that are critical to the livelihoods of millions of African smallholder farmers. Beyond crop improvement, IITA also addresses issues of natural resource management, climate change adaptation, sustainable farming systems, and agribusiness development.
Job Description
The International Institute of Tropical Agriculture seeks suitable Nigeria Nationals for the position of IT Operations Assistant at the Institute’s headquarter in Ibadan.
Key Responsibilities:
- Work along with other SPOC (Single Point of Contact) to receive and record all request/issues/complaints/incidents from end-user.
- Assign tickets already logged via the Institutional helpdesk- FreshService to the available ServiceDesk Analyst.
- Log, receive and respond to incident/request/problem on FreshService.
- Follow-up on all tickets assigned and from end-user to completion and resolutions.
- Ensure that all requests and enquiries on IT matters and activities are promptly attended to and closed correctly with the appropriate response to the satisfaction of the customer.
- Work with end-users to identify and deliver required PC service levels.
- Assess malfunctions of computer hardware of software applications to determine appropriate actions to maintain computer and network operations.
- Perform any other duty as may be assigned by the Supervisor.
Qualifications:
- National Diploma in Computer Science, Engineering, Electrical/Mechanical Engineering, Information Technology or related field with a minimum of six (6) years’ experience performing similar role in a well-structured environment.
Competencies
- Have good client relation and management, Customer Services Relation, Microsoft Client technologies management (Wins 7, 8, 10, 11).
- Be able to work both during working hours and required to be available when work demands during non-working hours.
Benefits
We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.
Job Information
- Location: Ibadan
- Duration: 6 months’ renewable
- Deadline: 10 September 2025